forums.ps2dev.org

numchuckskills · Joined: 04 May 2005 Posts: 35

I just dropped my freakin' PSP. Aside from being in a fit of rage, I am also sad that there is no hope for me. When I dropped it the UMD door opened and ejected the game and my baby slid about 2.5 feet in front of me. Upon inspection, there were no scratches. I thought it was fine, I then tried to turn it on and noticed the power switch had no tension on it. The normal behavior of returning to the down position no longer happens. I am almost certain that the warranty will not cover it. What I would really like to know if this is a DIY repair, or did I just brick my PSP in the lamest way imaginable.
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Guest · Posted: Wed Jun 15, 2005 2:03 pm Post subject:

Return it for warranty repair. Explain whats wrong, but not how it got that way. If its covered under warranty, great. Otherwise, they will charge you. If you thing you might be willing to pay the charge anyway, you have nothing to lose by sending it in.

You may have snapped a plastic part of the power switch. There is some possibility of DIY but having taken a PSP apart myself, I do not recommend it for most people.

numchuckskills · Joined: 04 May 2005 Posts: 35

Thanks a mil...
_________________
Not with a bang, but a whisper.
This is the way the world ends.

urchin · Joined: 02 Jun 2005 Posts: 121

I dropped my original Playstation in the street and it broke the sensor which determines if the lid is closed (and therefore wouldn't register any disc) I took it back to the shop, just said "it doesn't work!" and they gave me a new one. Definitely worth a try.

Guest · Posted: Wed Jun 15, 2005 6:34 pm Post subject:

nilum · Joined: 05 Jun 2005 Posts: 13

Gorim it's not really unethical to return an item to a multibillion dollar company so that they can refurbish it and sell it on their ebay site for 90%...

I work at Best Buy and I return crap all the time. I see customers return things past the 30-day return policy, and even without a receipt. Not saying all Best Buys will be like this, but for the most part the employees understand that certain items will allow Best Buy to receive full credit back for those items.

These items are referred to as DEVO (Defective Equipment Void of Operation). Just like with your 1-year warranty, Best Buy also has an agreement with companies that allow them to return defective merchandise. Sometimes even damaged merchandise.

I don't really understand all the shady things that go on; things that allow us to return scanners that have been busted into a million pieces from us knocking them out of top stock onto the floor, but I do know that these things are returned somewhere to be processed. Some of it will end up on Best Buy's ebay site, and the others will end up back at the manufacturer, or supplier, depending on whether it was defective or damaged (in transit). Most of it though Best Buy gets completely reimbursed for. Not to mention that even if they have to sell something on eBay for 90% msrp, just imagine the markup. They will make a profit nomatter what.

The only thing that really hurts Best Buy is the item that is "Junk Out." Which means that the item cannot be returned to the vendor, unless it's covered by warranty. Technically Best Buy covers the warranty, which is why the Performance Service Plans (another PSP acronym) and the Product Replacement Plan (you can buy a PRP with your PSP) are sort of misleading. Technically a 2 year PRP will only protect your unit for 1 year, but what's interesting is you can buy the PRP within a year of your purchase. Most employees, including myself will not admit to that, we will lie or say something else. Sory, but we have jobs to keep.

I am pretty sure the PSP is Junk Out unfortunately, so returning it anywhere will be difficult. Best Bet would to have it sent in for warranty work. A lot of retailers will take care of that for you if you bought it from them. Best Buy does, although a lot of the times we say different. If all else fails, whine, bitch, talk to a manager. Tell them your dad just bought a plasma from them, and he will never shop their again. That will get their attention.

BTW I exchanged my iPOD for a PSP, when it became a DEVO item for a week. I've also taken advantage of several screw ups in the pricing system. 20B Creative Zens for $20!!! ROFL. I bet someone got fired after that.